Returns and refunds

Cancelling an order

You can cancel free of charge until your order is packed: write to us on WhatsApp or email with your order number. We refund the full amount, including delivery.

Once an order is out for delivery it can’t be cancelled, but you can refuse a damaged item at the door.

Damaged, wrong, missing or expired items

Tell us within 24 hours of delivery from your order page (“Request a refund or replacement”), with a photo of the pack.

We’ll replace the item on the next delivery run or refund it, as you prefer. You don’t pay delivery for a replacement.

Change of mind

Food, beverages and personal-care items are consumable, so we can’t take them back once delivered unless they’re damaged, wrong or expired. Sealed, unopened non-food items can be returned within 2 days of delivery; we’ll arrange pickup.

How refunds are paid

Refunds go back to the way you paid (UPI, card, netbanking or wallet). We start the refund within 1 working day of approving it; your bank or app usually shows it within 5–7 working days.

A refund includes the GST charged on the refunded items, and the delivery charge when the whole order is cancelled or was our mistake.